Return Policy

All eligible items* must be returned or exchanged accompanied with Sales Order receipt and tags within 15 days of when you received your item(s). After 15 days returns or exchanges are still eligible for a merchandise credit up to 90 days.

*Ineligible items include: FINAL SALE, intimates, gift cards, and swimwear.

How do I return or exchange my item(s)?

For returns, send us the item(s) you wish to return, and we’ll issue the refund for the purchase price of the item(s) returned to your original payment method (or email you merchandise credit if past 15 days) free for orders over $70 if you use our shipping label. Orders less than $70 will be charged $5.00 if you use our shipping label. For exchanges, send us the item(s) you wish to exchange for FREE by using our shipping label. We’ll issue the refund for the purchase price of the item(s) returned to your original payment method (or email you merchandise credit if more than 15 days past the date of delivery) once we receive the item(s). We recommend purchasing your replacement item(s) as soon as possible as quantities are limited.

See below for instructions on sending your items back to us. If you choose to use your own shipping carrier, send to the following address:

jonale’s Returns
“use please same address on the from shipping label or ask us for the address at info@jonale.net”

How do I initiate your return or exchange?

Step 1 – email us at info@jonale.net or submit the following return form.

Step 2 – Affix the label you printed to the original packaging directly over the original mailing label. Make sure the merchandise and online packing slip are included.

Step 3 – Drop the package off at any FedEx location, drop box, or with a FedEx driver.

How long does it take to receive a refund or merchandise credit for online returns?

You should see a refund in 7-14 business days from the day we receive the original item. Merchandise credit will be emailed to you in the form of an e-gift card in 2-3 business days from the day we receive the original item.

How do I return an item you received as a gift?

If you have the original receipt, we can credit the original payment method or give you merchandise credit if it’s more than 15 days past the date of delivery. If you don’t have a receipt, you will be given merchandise credit.

How do I return an item that was bought on with a coupon/promo code?

Based on Sales Order number we will refund you for the amount that you paid for the items.

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